Café Associate

We are searching for a skilled, energetic and successful cafe associate who will function as Ice Cream Scooper/Cookie Baker, you must be efficient and friendly with a focus on food quality and customer satisfaction. You must be organized, decisive, attentive, and possess a strong understanding of cleanliness as it is important. Customers will be on the lookout for a clean workstation. It's a huge turnoff to have ice cream dripping all over the counter.

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If you enjoy being part of a great team, demonstrate a strong work ethic, and excel at providing excellent customer service, we want to talk to you!

Ice Cream Scooper

 You will be the face of our organization, proudly creating and serving our premium artisanal ice cream treats and toppings with exceptional customer service. We sell 40+ different ice creams and 15+ toppings and other different desserts. As a Scoopers, your goal is to serve the ordered ice cream as fast as possible with accuracy and artistic presentation, delighting each guest!

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You must have upbeat, outgoing and positive attitude with excellent communication skills as your responsibility as an ice cream scooper is a customer service job. You have to be friendly and work at a good pace so that things keep moving and get customers coming back.

Cookie Baker

We look for a creative Bakers who strive to provide excellent baked items and service in an efficient, professional manner. As cookie baker, you will be preparing orders and baking the cookies to ensure they are hot, fresh even late. You will also answer customer questions, clean workstations and equipment, and perform other duties to ensure that customer needs are satisfied and the cafe is well-stocked and operating smoothly.

Responsibilities

• Interacting with customers and offering flavor descriptions

• Serving up scoops, sundaes, shakes, desserts, and fresh-baked cookies with enthusiasm and precision!

• Must be able to make ice cream novelties

• Decorating and displaying finished products

• Following all health guidelines, specific training provided

• Keeping the store and work area tidy

• Adhere to the Employee Safety Plan

• Greeting customers, answering questions, making recommendations, accepting orders and payments, and providing exceptional customer service

• Running the point-of-sale system; cash handling training provided

• Preparing cookies, desserts and restocking ice cream dipping cabinets as necessary

• Keeping records relating to deliveries, inventory, and production levels

• Ensuring that online deliveries are fulfilled accurately and on time

• Cleaning and restocking workstations and ensuring that all equipment is sanitized and prepared for the next shift

Requirements

• Ability to frequently bend, reach, twist, push, pull and, stoop repetitively

• Ability to lift to 50 lbs. independently or with assistance

• Flexible and able to handle a fast-paced environment

• Ability to stand or walk for extended periods

• Ability to work successfully in a team environment with all personality types

• Must demonstrate excellent communication and math skills

• Problem-solving skills and is a quick learner

• Previous retail, restaurant or customer service experience

• Good grades and/or volunteer work or community involvement experience

• Nights and weekend availability is a must

• Flexible Start Date

• High School Diploma or equivalent

• Professional, friendly attitude

Ice Cream Scooper Skills

• Friendliness:  Customers aren’t always going to be friendly, but you as the scooper need to be. As the saying goes, customer is always right!

• Fast learner: Ice cream cafe are fast growing. You must be able to pick things up quickly.

• Patience: Most customers often don’t know what they want. Must be patient and offer recommendations to help them decide. You must remain calm and scoop on.

• Work under pressure: At peak time, ice cream cafe can get be crowded. You will need to work diligently with a smile to get through the crowd.

• Organization: Keep your work area clean — even when there is crowd. Being organized will help you be more efficient.